Return Policy

Last updated: September 16, 2025

At Ironmaden1, we want you to be completely satisfied with your purchase from ironmaden1.com (the "Site"). This Return Policy outlines the process for returning products purchased through our Services, powered by Lead Connector Powered By GFunnel. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns for most products within 30 days of delivery, provided the following conditions are met:

• The product is unused, in its original condition, and includes all original packaging, tags, and accessories.
• The return is initiated within 30 days from the date of delivery.
• You provide proof of purchase, such as an order confirmation or receipt.

Some items, such as personalized or custom-made products, are non-returnable unless defective or damaged upon receipt. Please check product descriptions for specific return restrictions.

2. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will arrange for a replacement or refund at no additional cost to you, including return shipping fees, provided you report the issue within this timeframe.

3. Return Process

To initiate a return, follow these steps:

• Contact us at [email protected] with your order number, the reason for the return, and any relevant details or photos (for defective or damaged items).
• We will provide a return authorization and instructions, including the return shipping address.
• Package the item securely in its original packaging and ship it back to us using the provided instructions.

You are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Refunds will include the cost of the product, excluding original shipping fees, unless the return is due to our error or a defective product.

Please note that it may take additional time for your bank or payment processor to reflect the refund in your account.

5. Exchanges

If you wish to exchange a product for a different size, color, or item, please contact us at [email protected] to confirm availability. Exchanges are subject to the same eligibility requirements as returns. You are responsible for return shipping costs, and we will cover shipping for the replacement item if the exchange is due to our error or a defective product.

6. Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged:

• Customized or personalized products.
• Items marked as "final sale" at the time of purchase.
• Products that have been used, altered, or damaged after delivery.

7. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us at [email protected] or by mail at 140 W 300 S, Santaquin, UT, 84655, US.